How NOT To Respond to Negative Feedback

Negative feedback

One Virginia business is facing major backlash after they took responding to negative feedback to an extreme. Here at Kriddik, we stress the importance of having a viable method of communicating with your customers, especially when addressing negative feedback.  Of course, we believe the Kriddik app is the best platform to do that (shameless plug). […]

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The Customer Service Experience: Questions Every Business Should Ask

Young woman in shop

In order for a company to be successful, they must first understand their customer service experience. The customer service experience is precious for a business. Every business owner must have practices in place to ensure that each visitor has a customer service experience that is both memorable and positive. Kriddik helps users assess the climate of their […]

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The Customer: How Businesses Can Refocus on Their First Love

Customer

When businesses focus on customer satisfaction, they thrive. What would your business be without each customer? Every company should ask this critical question. What sets a business aside is not just a good product but good service. Simply having a viable and necessary product or service is never enough.   The video below discusses how […]

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The Customer Communication Platform That Every Business Needs

Customer communication platform

The customer communication platform that every business needs. Business owners interviewed on a web.com survey revealed how they feel about their relationships with customers.  Nearly half of those interviewed felt they had a personal connection with customers. Creating lasting and meaningful relationships with customers is paramount. Customer feedback is useful for businesses for a variety of […]

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Customer Communication App Gives a Voice to Consumers

Customer communication

Customer communication is streamlined using the Kriddik app.  Customer communication is valuable, having the right systems in place to hear from consumers is paramount. Kriddik has revolutionized the way that companies and their clients and customers interact. The app debuted nationally in September. After testing the app in New Hampshire, co-owner Tom Boucher was impressed. He saw […]

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